gc88 Privacy Policy

1. Introduction

gc88 ("gc88," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the gc88 platform ("Platform"), accessible at gc88.club. This Privacy Policy describes how gc88 collects, uses, stores, shares, and protects your personal information when you access or use the Platform, including when you register an account, make deposits or withdrawals, place bets, or contact our customer support team.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). gc88 acts as the personal information controller in respect of the personal data it collects from users of the Platform.

Please read this Privacy Policy carefully. If you have any questions or concerns about how gc88 handles your personal data, you may contact us using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration and Account Data

When you create a gc88 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are at least 21 years of age)
• Mobile number and email address
• Residential address
• Username and encrypted password
• Preferred currency (Philippine Peso / PHP)

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to verify your identity, gc88 may collect:

• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS ID, PhilSys National ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or facial image for identity matching purposes
• Proof of payment method ownership

2.3 Financial and Transaction Data

When you make deposits or withdrawals on gc88, we collect:

• GCash mobile number or PayMaya account details
• Philippine bank account details (account name, account number, bank name)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

2.4 Gaming and Betting Activity Data

gc88 records all gaming and betting activity on the Platform, including:

• Games played, bets placed, and wager amounts
• Win and loss records
• Bonus usage and wagering progress
• Session duration and frequency of play

2.5 Technical and Device Data

When you access the gc88 Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, time spent on the Platform, and navigation patterns
• Cookie identifiers and session tokens (see Section 7)

2.6 Communications Data

If you contact gc88 customer support via live chat or email, we retain records of those communications, including the content of your messages and any attachments you provide, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

gc88 collects your personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, place a bet, or contact our support team.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and navigate the gc88 Platform.
• From third-party service providers — including payment processors (GCash, PayMaya, Philippine banks), identity verification services, and fraud prevention providers, where necessary to deliver the gc88 service.
• From regulatory and law enforcement authorities — where gc88 is legally required to collect or verify information about a player.

4. How We Use Your Personal Data

gc88 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your gc88 account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to gc88's games, sports betting markets, promotions, and customer support services.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and PAGCOR-aligned operational standards.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the gc88 Platform, including game performance, user interface, and customer support quality.
• Dispute resolution: To investigate and resolve disputes, complaints, and chargebacks relating to your gc88 account.

5. Legal Basis for Processing

gc88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and gc88 — specifically, to provide you with access to the Platform and to process your transactions.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any directives issued by relevant regulatory authorities.
• Legitimate interests: Processing is necessary for gc88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, gc88 relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

6.1 Service Providers

gc88 may share your personal data with trusted third-party service providers who assist in delivering the gc88 service, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, IT infrastructure and hosting providers, customer support platform providers, and fraud detection services. All such providers are contractually required to handle your data securely and only for the purposes specified by gc88.

6.2 Regulatory and Law Enforcement Authorities

gc88 may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its implementing rules.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of gc88's business, your personal data may be transferred to the acquiring entity as part of that transaction. gc88 will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

6.4 No Sale of Personal Data

gc88 does not sell, rent, lease, or otherwise trade your personal data to third parties for their own marketing or commercial purposes. Your data is yours, and gc88 treats it with the respect it deserves.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the gc88 Platform. They allow gc88 to recognise your device, remember your preferences, and collect information about how you use the Platform. gc88 also uses similar technologies such as web beacons and session tokens.

7.2 Types of Cookies Used by gc88

• Strictly necessary cookies: These are essential for the gc88 Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience on gc88.
• Analytics cookies: These help gc88 understand how players use the Platform — which pages are visited most, where users encounter difficulties, and how the Platform can be improved. Data collected is aggregated and anonymised where possible.
• Marketing cookies: These are used to deliver relevant promotional content and offers to you based on your activity on the gc88 Platform. These cookies are only placed with your consent.

7.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the gc88 Platform and prevent you from accessing certain features, including your account. For marketing and analytics cookies, you may also update your preferences through the gc88 cookie consent settings.

8. Data Retention

gc88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory obligations. Specifically:

• Account data: Retained for the duration of your gc88 account and for a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC and identity verification data: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, as required under Philippine financial regulations.
• Gaming activity data: Retained for a minimum of three (3) years following the date of the activity, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two (2) years following the resolution of the relevant inquiry or complaint.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within a reasonable timeframe.

When personal data is no longer required, gc88 will securely delete or anonymise it in accordance with industry best practices and applicable Philippine law.

9. Data Security

gc88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the gc88 Platform is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. gc88 never stores passwords in plain text.
• Access controls: Access to personal data is restricted to authorised gc88 personnel on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: gc88 supports and encourages the use of two-factor authentication (2FA) to protect your account from unauthorised access.
• Continuous monitoring: gc88's security team monitors the Platform continuously for suspicious activity, intrusion attempts, and data anomalies.
• Regular security assessments: gc88 conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses in the Platform.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gc88:

• Right to be informed: You have the right to be informed about how gc88 collects and uses your personal data, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that gc88 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data that gc88 holds about you.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gc88's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on gc88's legitimate interests, subject to applicable legal grounds.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: If you believe that gc88 has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact gc88's Data Protection Officer using the contact details provided in Section 14. gc88 will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

11. Children's Privacy and Age Restriction

The gc88 Platform is strictly intended for adults aged 21 years and above. gc88 does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, and gc88 enforces this requirement rigorously through its identity verification process.

If gc88 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the data will be deleted or handled in accordance with applicable Philippine law. Any deposits made by an underage user will be returned to the payment method used, subject to verification.

If you are a parent or guardian and believe that your child has registered on the gc88 Platform, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

The gc88 Platform may contain links to third-party websites or services for informational or operational purposes. gc88 is not responsible for the privacy practices or content of any third-party websites. This Privacy Policy applies solely to data collected by gc88 through the gc88.club Platform. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

gc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the gc88 Platform. When material changes are made, gc88 will notify registered players via email or through a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the gc88 Platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Privacy Policy, you should stop using the Platform and may request account closure in accordance with the gc88 Terms and Conditions.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or gc88's handling of your personal data, please contact our Data Protection Officer:

For complaints that have not been resolved to your satisfaction by gc88, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. For more information on your rights and how to file a complaint, please refer to the NPC's official resources.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly.